s a Rental Operator who offers rentals such as boats, RV, jet skis or ATVs, you are providing a fun and exciting activity to your customers. You also take on a liability by renting out your expensive equipment to others. Damages to your units can and likely will occur at some point. Having an efficient way to keep track of issues and damages is crucial in your line of business.
Let’s discover WHY damage reporting is so important.
Protect your Investment. Your rentals cost a lot! Damages can lead to costly repairs and units out of service. Keeping accurate and timely reporting will help to stay on top of issues right away and prevent minor damage from escalating. Plus knowing the condition of your fleet allows you to keep on top of scheduled maintenance, reducing unexpected downtime.
Dispute Management. Tracking pre and post rental conditions will help with any disputes that may occur. You will have everything documented with proof in place on demand when needed. Tracking should include photos and/or videos of the vessel or rental, signed checklist from both the renter and employee that outlines safety procedures, damage walk-thru and other notes as needed.
Customer Satisfaction When your damage procedures are well laid out and discussed in full with your customers, it will build trust between you and them. Customers will see that your equipment is well maintained and managed, and they're more likely to respect the equipment themselves. An organized and efficient rental operation will lead to good reviews and repeat customers.
So how can you make all this happen? Partnering with a booking platform that offers a robust fleet management and damage reporting feature is the way! BookingCentral offers the features that you need to ensure you're prepared and covered when damages occur.
Let's learn about 3 key features that important when it comes to damage reporting for your rental business.
Fleet Management. Fleet Tracking of your units is important in many ways including tracking a unit's miles or hours as well as tracking issues or damages that occur while the rental is out with a customer. BookingCentral offers an integrated option to track a rental’s hours and report any damages or issues on the order. It’s quick and efficient for your employees to record the details when the customer is checking in or checking out.
Safely Checklist with Before and After Photos/Videos. During the Check In / Check Out process, complete a safety and procedures session with the customer to include a checklist of items that is reviewed and signed by the customer.  Take before and after images and/or video of the rental that are uploaded to the customer’s order. This feature allows you to ensure that the customer knows how to operate the equipment and keeps a record of the unit’s condition before and after the rental period.
Damage Reporting. Issues and damages recorded on bookings will be saved and included in a damage report that will show a complete list of units with damage, and details about the issue. The report can include issues that are active and closed, so there is a complete view of the health of your equipment. Damage reports can be downloaded and viewed by users that are in charge of maintenance or repairs on the unit so they have all the information needed to perform the service or repair.
Don’t go another day without incorporating a damage reporting procedure in your rental operation. Partner with BookingCentral to make the process simple and easy to keep track of. Reach out to our team of experts at BookingCentral today to learn more about how we support rental operators with a complete booking system designed for you.
