usy season in your rental or tour business means that you need to learn ways to be efficient when managing your bookings.
It is important to know your customers and be able to quickly see and address any outstanding tasks that a booking needs. Prior to the rental or activity start, you will want to be aware of items such as:
- Missing waivers
- Rentals that need a Delivery
- Pending Bookings
- Bookings with a Balance Due
As well, when a rental or activity has ended, there are important follow up tasks like:
- Rentals with Damage
- Rentals that were returned late
- Outstanding balance
- Customers that need follow up
You may want to categorize your customers and highlight those that are VIP, Family or need extra assistance during check-in/check-out.
Having the ability to label and customize the dashboard in your booking platform lends itself to a smooth check in and check out process for your customers and employees. Not only that, you'll earn the reputation as a business that provides superior customer service who is always prepared and handles customers with individualized attention.
The BookingCentral booking system offers you a way to keep organized with its Tagging feature. The platform will auto-categorize your bookings based on default tags such as New, Missing Waivers, Pending, and Balance. You can also add your own custom tags to any order to meet the unique needs of your business.
The Dashboard will show all color coded tags for quick viewing so you and your employees can prepare and see what needs to be attended to each day.
You can sort through bookings by Tag type and assign tags quickly to new bookings.
If you have a custom tag that you want to add, easily do so through the tag settings. You can also define how the tags are displayed on your dashboard.
This feature is a game changer when it comes to keeping you above the competition. Efficiency and organization is the key to happy customers. Check out the video below to learn about how to create tags in your BookingCentral system.
If you want to learn more about this feature and others that BookingCentral offers, we'd love tot chat with you. Reach out to our expert team today for a demo.
